Data protection declaration

Last version: June 23, 2025

ZAQQ operates this shop and this website, including all associated information, content, functions, tools, products and services, to provide you with an individual shopping experience (the "services"). ZAQQ Based on Shopify, which means that we are able to provide you with the services. This data protection declaration describes how we use, use or pass on personal data when you visit the website, use or make a purchase or other transaction using the services or otherwise communicate with us. If there is a conflict between our general terms and conditions and this data protection declaration, this data protection declaration has priority in relation to the collection, processing and distribution of your personal data.

Please read this data protection declaration carefully. By using one of the services and accessing it, confirm that you have read this data protection declaration and agree to the recording, use and disclosure of your data, as described in this data protection declaration.

Which personal data do we collect or process?

If we use the term "personal data", we relate to information that you or another person identify or can be associated with you. Personal data does not include information that has been anonymously recorded or anonymized so that identification or assignment to yourself is not possible. Depending on how you interact with the services, where you live and how it allows or prescribe the law, we can collect or process the following categories of personal data, including the conclusions drawn from this personal data:

• Contact details including name, postal address, billing address, delivery address, telephone number and email address.
• Financial data Including credit, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information Among them username, password, security questions, configurations and settings.
• Transaction information Including the items that you look at in the shopping cart, put or buy, return, exchange or cancel, as well as your past transactions.
• Communication with us Including the information you state when communicating with us, for example if you send a request to customer support.
• Device information Including information about the device, browser or network connection, IP address and other clear identifiers.
• Use information Including information about your interaction with the services, also about how and when you interact or search them with the services.

Sources of personal data

We can record personal data via the following sources:

• Directly from them Among other things, we collect the data if you create an account, call up or use the services, communicate with us or otherwise provide us with your personal data.
• Automatically via the services We collect the data from your device or if you use our products or services or visit our website as well as the use of cookies and similar technologies.
• From our service providers Among other things, we collect the data if we commission the service providers to activate certain technologies and if you collect or process your personal data on our behalf.
• From our partners and other third -party providers

How do we use your personal data?

Depending on how you interact with us or which of the services you use, we can use personal data for the following purposes:

• Provision, adaptation and improvement of the services. We use your personal data to provide you with the services. This includes, among other things, the fulfillment of our contract with you, the processing of your payments, the execution of your orders, the storage of your configurations and the articles for which you are interested, the sending of notifications in connection with your account, the creation, maintenance and other management of your account, the organization of shipping, facilitating returns and exchanges, the possibility that you can submit evaluation and the creation of an individual For you, shopping experience for you, for example by recommending products that are based on your purchases. This can also include the use of your personal data in order to better adapt and improve the services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send marketing and advertising releases by email, SMS or mail and to display online advertising for products or services for the services or other websites, also on the basis of articles that you have previously bought or laid in your shopping cart, as well as other activities regarding the services.
• Security and fraud prevention. We use your personal data to authenticate your account, to provide a safe payment and shopping experience, to uncover, examine or take measures, protect public security and ensure the security of our services. If you decide to use the services and register an account, you are responsible for protecting your account registration data. We strongly recommend that you not pass on your user name, your password or other access data to other people.
• Communication with them. We use your personal data to provide you with customer support and effective services, to react promptly to your inquiries and to maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable law or to react to lawful procedural steps, including inquiries from law enforcement or supervisory authorities in order to examine or participate in civil law investigations, potential or specific legal disputes or other contradictory procedures and to examine potential violations against our conditions or guidelines or to enforce the guidelines and guidelines.

How do we pass on personal data?

Under certain circumstances, we can pass on your personal data for legitimate purposes to third parties in accordance with this data protection declaration. Such circumstances can include the following:

• At Shopify, these are providers and other third parties that provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• We pass on personal data to business and marketing partners who provide marketing services for you and display advertising. For example, we use Shopify to support personalized advertising with third-party services based on their online activities at various dealers and websites. Our business and marketing partners use your data according to your own data protection declarations. Depending on your place of residence, you may not have the right to instruct us to provide you with information about you in order to display targeted advertising and marketing based on your online activities at various dealers and websites.
• If you ask us or otherwise give us your consent to pass on certain information to third parties, for example to deliver products, or if you use social media widgets or login integrations.
• We pass on personal data to our affiliates or otherwise within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including the reaction to lectures, searches and similar inquiries), for the enforcement of applicable service conditions or guidelines and for the protection or defense of the services, our rights and the rights of our users or others.

Relationship with Shopify

The services are hosted by Shopify, whereby Shopify records and processes personal data about your access to services and their use in order to provide and improve the services. Data that you transmit to the services will be passed on to Shopify and third parties that may be located in other countries as the country of your place of residence in order to provide and improve the services for you. In order to protect, expand and improve our business, we also use certain extended Shopify functions that include data and information from your interactions with our shop, with other dealers and with Shopify. In order to provide these extended functions, Shopify can use personal data that have been recorded using their interactions with our shop, other dealers and shopify. Under these circumstances, Shopify is responsible for the processing of your personal data, including answering your inquiries to exercise your rights regarding the use of your personal data for these purposes. Further information on how Shopify uses your personal data and what rights you have can be found in the Shopify data protection guideline for consumers . Depending on where you have your place of residence, you can exercise certain rights in terms of your personal data listed here Link to the Shopify data protection portal.

Websites and links from third -party providers

The services can provide links to websites or other online platforms operated by third-party providers. If you follow links to websites that are not affiliate websites or are not controlled by us, you should check their data protection and security guidelines as well as other terms and conditions. We do not guarantee and are not responsible for data protection or the security of such websites, including the accuracy, completeness or reliability of the information on these websites. Information that you provide in public or semi-public locations, including the information you pass on on social networking platforms from third-party providers, can also be viewed by other users of the services and/or users of these third-party platforms, without restrictions on their use by us or a third-party. The inclusion of such links by us does not mean that we support the content of these platforms or their owners or operators, unless this is expressly mentioned in the services.

Children's data

The services are not intended for use by children, and we knowingly do not grasp any personal data of children who are not yet of legal age in their country. If you are the parents or the guardian of a child that has made his personal data available to us, you can contact us via the contact details given below to request the deletion of this data. At the time of the entry into force of this data protection declaration, we have no knowledge of "passing on" or "selling" personal data of people under the age of 16 (in accordance with the definition of these terms).

Security and storage of your data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee "perfect certainty". In addition, information that you send us can also be exposed to risks during the transfer. We recommend that you do not use unsafe channels when transmitting sensitive or confidential information.

How long we keep your personal data depends on various factors. This includes, for example, the question of whether we need the data to manage your account, provide them with services, comply with legal obligations, enforce disputes or to enforce other applicable contracts and guidelines.

Your rights and possibilities

Depending on where your place of residence is located, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we can reject your request in the legally permissible framework.

• Right to access/information. You may have the right to inspect the personal data that we have saved about you.
• Right to deletion. You may have the right to request that we delete the personal data stored about you.
• Right to correction. You may have the right to request the correction of incorrect personal data that we have saved about you.
• Right to data portability. You may have the right to receive a copy of the personal data that we have saved about you and to request that we pass you on to a third party under certain circumstances and with certain exceptions.
• Right to deactivate the sale or sharing of data for targeted advertising. Depending on where your place of residence is located, you may have the right to disable the "sale" or the "passing on" of your personal data or to contradict the processing of your personal data for purposes that are to be regarded as "targeted advertising" within the meaning of the applicable data protection laws.
• Management of communication settings. We can send you advertising emails. You can object to the receipt of these emails at any time by using the option to unsubscribe from our emails. If you choose, we cannot continue to send you advertising emails, e.g. B. about your account or about orders you made.

You can exercise these rights if this is specified in the services, or by contacting us via the contact details specified below. More information about how Shopify uses your personal data and what rights you have, including the rights in relation to the data processed by Shopify, can be found at https://privacy.shopify.com/en.

The exercise of these rights does not create any disadvantages. If this is permissible or necessary in accordance with applicable law, we may have to check your identity before we can process your inquiries. In accordance with applicable laws, you can name a authorized representative who, in your name, makes inquiries to exercise your rights. Before we accept such an inquiry from a representative, we ask him to prove that you have authorized him to act in your name. It may be necessary that you have to confirm your identity directly with us. We will answer your request quickly as part of the applicable law.

complaints

If you have complaints about how we process your personal data, please contact us via the contact details given below. Depending on where your place of residence is located, you have the right to file against our decision by contacting us under the contact details given below or submitting your complaint to the responsible data protection authority. There is a list of the responsible data protection supervisory authorities for the European Economic Area. If you want to call up Do you have the opportunity here.

International broadcasts

Note that we may transfer, save and process your personal data outside the country in which your place of residence is located.

If we transmit your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transmission mechanisms such as the standard contract clauses of the European Commission or equivalent contracts, which are published by the responsible authority of the United Kingdom, unless the data transmission takes place to a country that has been proven to offer an appropriate level of protection.

Changes to this data protection declaration

We can update this data protection declaration from time to time, for example to consider changes in our procedures, or for other company, legal or regulatory reasons. We publish the revised data protection declaration on this website, adapt the date of the "last version" accordingly and make the necessary notification according to applicable law.

contact

If you have any questions about our data protection procedures or this data protection declaration, or if you want to exercise one of the rights you are entitled, please contact us by phone at WE@zaqq.com or by post at Ernst-Thälmann-Straße 11, ZAQQ GmbH, Lützen, 06686, de to us. In the sense of the applicable data protection laws, we are responsible for data for your personal data.